Frequently Asked Questions

Ammending an Order

To change details of your order, including your delivery address, please contact us at info@theirday.com or call us on 086 8721110

How is my payment processed?

We use Paypal to process all of our payments. You do not need to have an account to use it, you may log in as a guest.

Are my details secure?

Paypal monitor every transaction 24/7 to help prevent against fraud, email phishing and identity theft. Every transaction is heavily guarded behind their next-level encryption.

How long does shipping take?

Shipping take on average 7 – 10 days depending on what part of the World you live in.

Can I track my order?

Once your order has been processed you will emailed a tracking reference.


FAQ Didn’t Solve Your Problem?

Where is my order?

Once you have placed your order, you will receive a dispatch confirmation email which will confirm your estimated delivery date. If your order has not arrived by the estimated delivery date, please contact us after referring to the item below.

How do I cancel my order?

All orders can be cancelled within 8 hours of purchasing the personalised prints. After this time unfortunately, our personalised prints are may not be cancelled as they are specially made with a personal message.

Lost In Transit?

It is our policy to replace items that are lost in transit; this does not affect your statutory rights. Please note that items must be reported as missing within 40 days of being dispatched to you as we are unable to take any action after this time.